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Billing Operator


Functie omschrijving

Description job family:

(general and comprehensive description of the responsibilities, activities and content of the relevant business area which encompasses the position)

  • Responsible for the timely billing and collection of billing charges from customers.
  • Maintains customer accounts through effective usage of billing tools and systems.
  • Ensures billing accuracy, consistent revenue generation, delivery of billing information to customers, and addresses billing discrepancies (e.g. incorrect rates, charges), tracks and keeps total receivables outstanding under control; ensures consistent cash inflow into the organization.
  • Follows up with personal visits by relationship managers, telephone inquiries and letters to customers to process claims for outstanding accounts.
  • Ensuring achievement of collections targets for all segments and reducing outstanding collections and debt bucket.
  • Ensuring New Product development is carried out with the billing and collections related requirements being included from current and future growth perspective.
  • Ensuring Automation related requirements being carried out by Internal/External developments enabling the efficiencies and productivity.
  • Responsible for the payment and settlement for VTS (Voice traffic) and EBA (bilateral agreements).
  • Responsible for the credit monitoring, rating and dunning of customers.
  • Also Lead, drive, guide and monitor operations related to credit and settlement, audit operations including annual planning, regular operations, dispute resolution with customer satisfaction focus.

Key Responsibility Areas:

  • Execute bill run
  • Ensure billing accuracy
  • Address billing discrepancies

Functie eisen

General description of positions in this job band:

  • Has enough knowledge within Billing & Collections to allow them to apply their knowledge efficiently and work productively with broad instruction.
  • Regularly participate in important projects or activities as a full contributing team member, is able to proactively identify important issues or risks, seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes.
  • Operational role which is responsible for delivering results that have direct impact on the achievement of results within Billing & Collections.
  • Works under direct supervision.
  • Able to identify problems and improve, change or adapt existing methods and techniques drawing from personal experiences and feedback.
  • Actively acquires more complex skills, techniques, operating practices, knowledge of abstract concepts in order to progress toward full proficiency in the field of specialization.
  • Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problems within their field of specialization.
  • Education: Graduate
  • Experience: 0-4 years

Key Performance Indicators:

  • Timely and accurate bill run
  • Minimal billing discrepancies
  • Knowledge of TSQL
  • Knowledge of billing processes
  • Familiar with finance-process
  • Familiar with Jira (ticketing system)
  • Solving Rating Errors
  • Do pre-billrun checks and after-billrun checks






de Bruin

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