Dev Ops Engineer ITSM

Korte omschrijving

Functie omschrijving

Are you a seasoned Senior DevOps Engineer looking for an exciting opportunity to shape the IT Service Management (ITSM) Platform at Rabobank? This role is all about ensuring a seamless and user-friendly experience for everyone interacting with the platform, covering all key ITIL processes like Incident, Problem, Request, Change, and Asset Management. You'll be tackling support tickets from end-users and driving the implementation of optimized, scalable processes directly on the platform.

We operate with standardized Process Model Definitions for our ITIL processes. Your mission will be to make sure each process is accurately translated and brought to life on the platform, working hand-in-hand with our Delegated Process Owners. This is your chance to make a real impact!

Since the platform is cloud-based and vendor-managed, you can wave goodbye to the worries of system lifecycle management and infrastructure upkeep. Your focus will be razor-sharp on configuration, implementing those crucial processes, and driving continuous improvement. You'll be part of a dynamic DevOps squad, leveraging the platform's out-of-the-box features to deliver maximum value. Just a heads-up, the platform demands 24/7 availability, so being ready for standby/on-call shifts is part of the gig.

Don't worry about needing a super deep technical background; the platform is designed to be intuitive. However, if you've got SQL knowledge, that's a definite plus! Many of the underlying configurations and logic pieces are built using SQL statements. And if you're familiar with the flow-based structure of runbooks, even better!

Here's what you'll be doing:

• Implementing clever, scalable services by utilizing the ITSM platform's built-in capabilities, all while following Process Model Definitions and automation best practices.
• Offering expert advice and support to the platform's end-users.
• Guiding request fulfillment and championing self-service through the ITSM Portal.
• Supporting the service owners who deliver their services via the platform.
• Taking ownership and resolving tickets submitted by platform consumers to your squad.
• Teaming up with your squad and Product Owner to drive continuous improvements – proactively seeking ways to make the user experience even better.

The Details:

• Duration: July 10, 2026 - June 30, 2027, with the possibility of an extension.
• Location: Utrecht
• Languages: English and Dutch are a must!
• ZZP Allowed: No
• Proposal Deadline: July 10, 2026, 13:00

Functie Eisen

• You've got a knack for digging deep and spotting ways to make things run smoother.
• You're a whiz at communicating your ideas clearly and effectively.
• Your problem-solving skills are top-notch – you can connect the dots and get to the heart of any issue.
• You're familiar with ITIL principles, which is super helpful.
• You're adaptable and ready to jump in wherever you're needed, no matter the task.
• You can craft clear, well-organized documentation that everyone, from end-users to your team, can easily understand.
• You're comfortable working solo but know exactly when and how to loop in the right people.
• Bonus points if you've got experience with ITSM platforms like Service Manager, ServiceNow, or Halo!
• Having SQL experience is also a great plus!
• Basic REST API knowledge is a must – let's get things connected!

Bedrijfsprofiel

Sharing would be appricatied! Paylaşırsanız sevinirim! Do you want to work for our client in The Netherlands? Hollandada ICT alaninda calismak?

Let’s meet! Are you the person we’re looking for?

If you are, we are happy to receive your application including your motivation.

Growing a better world together: You'll already be aware that our client is a financial services provider for 7.1 million customers in 40 countries. But did you know that we aim to contribute to real change with our 'Growing a better world together' mission? We do so in countless ways, such as:

A third of all the food we purchase is thrown away. Together with Nature & Environment, we’re working to increase awareness among consumers of how to reduce food waste. As part of a project with Humanitas, we are helping people who are experiencing financial difficulties to get their household finances in order. Together with ‘Vluchtelingenwerk Nederland’ (the Dutch Council for Refugees), we are helping 1,500 refugees find a suitable job. Interested? Do you want to become the ideal version of yourself? We would love to help you fuel and invest in your career and ambitions in an environment where you keep learning every day. We give you the space to innovate and initiate. In this way, we offer you numerous opportunities to grow and help you exceed your expectations, to do the right thing exceptionally well, and to therefore grow as a professional.

Our client is a financial service provider for 7.1 million customers in 40 countries, you know already. Our Red Team works for all the locations of our client in all these countries. Do you also know that we are working together on a better world? We do this in 101 ways like for example our knowledge and experience of Ethical Hacking and Red Teaming sharing with other organizations and "hackers". That belongs to us at ' growing a better world together '

Arbeidsvoorwaarden

Working conditions: This job role offers a balanced split between operational (run) and project (build) work, with a distribution of 75% operational and 25% project-related tasks. To minimize the impact on business operations, some changes may be scheduled outside of regular business hours. 

Do you want this too? Do you aspire to be the best version of yourself? We are delighted to support your development and invest in an environment where continuous learning is encouraged. We provide you with the freedom to innovate and take initiative. By offering numerous growth opportunities, we help you exceed your own expectations and excel in your work, enabling you to grow both personally and professionally.

Moreover, you can expect the following benefits based on a 36 or 40-hour working week:

• An Employee Benefit Budget equivalent to 10% of your monthly income, which you can use according to your preferences. This budget allows you to purchase additional holiday days or make additional contributions to your pension.
• Flexible working hours and the possibility of location-independent work, depending on the team's planning.
• 100% reimbursement of commuting costs if you travel using public transportation. If you commute by car or motorcycle, you can opt for a commuting allowance.
• A pension scheme with a contribution rate of only 5% from your side.

Let's get to know each other.

Are you the person we are looking for? The new colleague who wants to strengthen our client's team and make a difference for yourself, our customers, and society? We would love to receive your application for this vacancy.

Please note: Even if you don't meet all the criteria mentioned in the profile, but you believe you can fulfill the role effectively, we encourage you to apply. We invest in your growth and development.

Responses to applications are handled in accordance with our vacancy management process.

If you have any questions about the application process, ww will be happy to assist you via email (info@if-solutions.nl) office +31 10 210 87 90 or through the provided application link.

Screening is a standard part of the application process. We assess candidates based on the screening procedures followed by our client to ensure that new employees are reliable and suitable for their roles.

For this vacancy, an individual assessment and skills testing may be included as part of the application process.

We believe that everyone is unique, and it is precisely these differences that help us become an even better bank. That's why we are curious to know more about you.