UX Researcher Enterprise UX

Korte omschrijving

Functie omschrijving

As a UX Researcher focused on Enterprise UX, you'll have the amazing opportunity to make a real, measurable difference in the daily work lives of 49,000 Rabobank employees across the globe! You'll be leading research – exploring new ideas, generating insights, and evaluating existing experiences – all to guide design and strategic decisions. It's all about showing the tangible value of great user experience by making it quantifiable, mentoring designers, boosting research quality, and ensuring those valuable insights actually lead to positive business outcomes.

You and Your Role

You'll be instrumental in shaping Rabobank’s design transformation by truly understanding what matters most to employees and then turning those discoveries into actionable strategies. Imagine leading studies on global login experiences or diving deep into what motivates our engineers – you'll make the employee experience visible, measurable, and truly impactful.

You'll collaborate closely with designers and design leads within our HR, Tech, and Financial Economic Crime departments, navigating a dynamic stakeholder and IT environment. Your role involves aligning research questions with hypotheses, business priorities, and clear, measurable goals. You'll be a storyteller, using high-quality research to influence decisions across the entire organization.

What You’ll Do

• Connect user insights directly to design and business objectives, making the impact visible and quantifiable.
• Pinpoint the right problems to solve and validate solutions that encourage the desired user behavior.
• Partner with designers, all while elevating the overall quality of UX research.

Practical Examples

• Advise leadership on areas where user understanding might be lacking and propose/lead research to inform their decisions.
• Plan and execute studies using various methods, delivering insights that shape future product roadmaps.
• Host weekly UX research office hours to provide support and guidance to designers and product teams.

Facts & Figures

• 36 hours per week.
• You'll be part of a team of 6 UX researchers, with Research Ops support for over 100 designers.
• Your work will impact 49,000 Rabobank colleagues worldwide.

Together, We Achieve More

Join our Chapter Design community of 80+ designers! We thrive on collaboration, open communication, and a commitment to continuous learning. Every four weeks, we come together for Chapter Day to share knowledge and grow as a group. Whether you're a seasoned pro or just starting out, you'll find a supportive environment where everyone is eager to share and help each other succeed.

Assignment Details:

• Duration: August 3, 2026 - December 18, 2026, with the possibility of extension.
• Location: Netherlands (candidates must reside in the Netherlands).
• Hours: 36 hours per week.
• Employment Type: Self-employed is not permitted.
• Office Presence: Team collaboration happens in the office on Wednesday mornings. Tuesdays and Thursdays are also preferred days for office work.
• Submission Deadline: July 7, 2026, 13:00.

Functie Eisen

When it comes to languages, we're looking for someone who is:

• Fluent in Dutch, comfortable enough to lead interviews and really understand what people are saying.
• Proficient in English for everyday teamwork and sharing your findings.
• Able to jump smoothly between Dutch and English, whether you're chatting or writing.

And here's what you'll bring to the table:

• At least 3 years of UX research experience, especially in places with lots of moving parts.
• A knack for using all sorts of research tools, like interviews, analytics, diary studies, eye-tracking, field research, and usability testing.
• Solid experience with both qualitative (think interviews, diary studies, field research, usability testing) and quantitative (surveys, analytics, metrics) research.
• The skill to work effectively within large companies and get people on board with your research ideas.
• Great at telling stories with data, showing how your insights make a real difference for the business.
• A practical approach and a passion for always finding ways to do things even better.

Bedrijfsprofiel

Sharing would be appricatied! Paylaşırsanız sevinirim! Do you want to work for our client in The Netherlands? Hollandada ICT alaninda calismak?

Let’s meet! Are you the person we’re looking for?

If you are, we are happy to receive your application including your motivation.

Growing a better world together: You'll already be aware that our client is a financial services provider for 7.1 million customers in 40 countries. But did you know that we aim to contribute to real change with our 'Growing a better world together' mission? We do so in countless ways, such as:

A third of all the food we purchase is thrown away. Together with Nature & Environment, we’re working to increase awareness among consumers of how to reduce food waste. As part of a project with Humanitas, we are helping people who are experiencing financial difficulties to get their household finances in order. Together with ‘Vluchtelingenwerk Nederland’ (the Dutch Council for Refugees), we are helping 1,500 refugees find a suitable job. Interested? Do you want to become the ideal version of yourself? We would love to help you fuel and invest in your career and ambitions in an environment where you keep learning every day. We give you the space to innovate and initiate. In this way, we offer you numerous opportunities to grow and help you exceed your expectations, to do the right thing exceptionally well, and to therefore grow as a professional.

Our client is a financial service provider for 7.1 million customers in 40 countries, you know already. Our Red Team works for all the locations of our client in all these countries. Do you also know that we are working together on a better world? We do this in 101 ways like for example our knowledge and experience of Ethical Hacking and Red Teaming sharing with other organizations and "hackers". That belongs to us at ' growing a better world together '

Arbeidsvoorwaarden

Working conditions: This job role offers a balanced split between operational (run) and project (build) work, with a distribution of 75% operational and 25% project-related tasks. To minimize the impact on business operations, some changes may be scheduled outside of regular business hours. 

Do you want this too? Do you aspire to be the best version of yourself? We are delighted to support your development and invest in an environment where continuous learning is encouraged. We provide you with the freedom to innovate and take initiative. By offering numerous growth opportunities, we help you exceed your own expectations and excel in your work, enabling you to grow both personally and professionally.

Moreover, you can expect the following benefits based on a 36 or 40-hour working week:

• An Employee Benefit Budget equivalent to 10% of your monthly income, which you can use according to your preferences. This budget allows you to purchase additional holiday days or make additional contributions to your pension.
• Flexible working hours and the possibility of location-independent work, depending on the team's planning.
• 100% reimbursement of commuting costs if you travel using public transportation. If you commute by car or motorcycle, you can opt for a commuting allowance.
• A pension scheme with a contribution rate of only 5% from your side.

Let's get to know each other.

Are you the person we are looking for? The new colleague who wants to strengthen our client's team and make a difference for yourself, our customers, and society? We would love to receive your application for this vacancy.

Please note: Even if you don't meet all the criteria mentioned in the profile, but you believe you can fulfill the role effectively, we encourage you to apply. We invest in your growth and development.

Responses to applications are handled in accordance with our vacancy management process.

If you have any questions about the application process, ww will be happy to assist you via email (info@if-solutions.nl) office +31 10 210 87 90 or through the provided application link.

Screening is a standard part of the application process. We assess candidates based on the screening procedures followed by our client to ensure that new employees are reliable and suitable for their roles.

For this vacancy, an individual assessment and skills testing may be included as part of the application process.

We believe that everyone is unique, and it is precisely these differences that help us become an even better bank. That's why we are curious to know more about you.