IT Delivery Manager for Solution Delivery Customer Support & Sales

Introduction

Are you a proactive and hands-on IT professional? We are seeking a Junior Delivery Manager to support and strengthen our IT operational processes. This role is ideal for someone who thrives in a dynamic environment, enjoys working across teams, and is passionate about driving service quality and operational excellence.

Within the IT organization, Solution Delivery Operations supports and delivers new functionality to the operational sectors of ASML, advancing our business processes to the next level of efficiency we need. In this role, you will play an important part in managing the service delivery of our strategic partners to the existing solutions running in our IT production environment. You will work closely with our senior Delivery Manager and the ART teams within the department.

Role and Responsibilities

In this role, you'll be at the heart of our IT team, supporting and improving operational processes. You'll collaborate with business teams, service coordinators, and managers to ensure smooth operations and business continuity of the IT service delivery.

Key Responsibilities:

• Support and follow up on ITIL processes including Incident, Problem, Change, and Release Management
• Safeguard the quality and consistency of operational processes
• Analyze incident trends and identify opportunities for process improvements
• Participate in key-user meetings, project alignment sessions, and sprint reviews
• Collaborate with Service Coordinators and Service Managers to ensure smooth operations and business continuity
• Take ownership of action items and drive them to successful completion
• Perform quality checks for releases and service transitions
• Work closely with IT suppliers and internal teams to implement service improvements

Other Information

In this role, you will report to one of the departments' IT Line Managers for your development and performance, though your main stakeholder will be the senior IT Delivery Manager who is accountable for the delivery of the IT service.

ASML creates the conditions that enable you to realize your full potential. We provide state-of-the-art facilities, opportunities to develop your talents, international career opportunities, a stimulating and inspiring environment, and most of all, the dedication of a company that recognizes and rewards extraordinary performance.

Growth Opportunities

We are pleased to announce that the job position is flexible concerning the salary grades (6-7). Our ambition is to foster an environment where individuals can perform, grow, and develop in their roles. We are committed to providing opportunities for professional advancement and personal growth, ensuring that each team member can reach their full potential.

Keywords

IT Operations, ITIL, Service Delivery, Incident Management, Problem Management, Change Management, Release Management, Service Management, Business Continuity, Stakeholder Management, International IT Environment.

Inclusion and Diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

Contract Duration and Details

Duur: 01-01-2026 - 1 januari 2027 met optie op verlenging
Standplaats: Veldhoven
ZZP: niet togestaam
Aanbieden kan tot: 04-11-2025 09:00

Job Requirements

Education: Relevant bachelor’s degree in engineering (e.g., information technology, computer science, or other), with some work experience in IT applications development, or a relevant master's degree.

Experience: 3+ years of hands-on experience in a complex IT environment.

IT Service Management: Strong understanding of IT Service Management (ITSM) principles (ITIL certification is a plus).

International Environment: Experience in a complex, international IT environment is advantageous.

Software Development: Knowledge of/experience with software development.

Skills

• Demonstrated ability to work independently and manage multiple priorities.
• Pro-active attitude, go-getter personality who likes to work hands-on.
• Excellent communication skills in both Dutch and English.
• Stakeholder management skills.

With these qualifications and skills, you are well-equipped to tackle challenges head-on and thrive in a dynamic environment. Keep pushing forward!

Working conditions: This job role offers a balanced split between operational (run) and project (build) work, with a distribution of 75% operational and 25% project-related tasks. To minimize the impact on business operations, some changes may be scheduled outside of regular business hours.

Do you want this too? Do you aspire to be the best version of yourself? We are delighted to support your development and invest in an environment where continuous learning is encouraged. We provide you with the freedom to innovate and take initiative. By offering numerous growth opportunities, we help you exceed your own expectations and excel in your work, enabling you to grow both personally and professionally.

Moreover, you can expect the following benefits based on a 36 or 40-hour working week:

• An Employee Benefit Budget equivalent to 10% of your monthly income, which you can use according to your preferences. This budget allows you to purchase additional holiday days or make additional contributions to your pension.
• Flexible working hours and the possibility of location-independent work, depending on the team's planning.
• 100% reimbursement of commuting costs if you travel using public transportation. If you commute by car or motorcycle, you can opt for a commuting allowance.
• A pension scheme with a contribution rate of only 5% from your side.

Let's get to know each other.

Are you the person we are looking for? The new colleague who wants to strengthen our client's team and make a difference for yourself, our customers, and society? We would love to receive your application for this vacancy.

Please note: Even if you don't meet all the criteria mentioned in the profile, but you believe you can fulfill the role effectively, we encourage you to apply. We invest in your growth and development.

Responses to applications are handled in accordance with our vacancy management process.

If you have any questions about the application process, ww will be happy to assist you via email (info@if-solutions.nl) office +31 10 210 87 90 or through the provided application link.

Screening is a standard part of the application process. We assess candidates based on the screening procedures followed by our client to ensure that new employees are reliable and suitable for their roles.

For this vacancy, an individual assessment and skills testing may be included as part of the application process.

We believe that everyone is unique, and it is precisely these differences that help us become an even better bank. That's why we are curious to know more about you.