Making a Difference

The Application Support Officer is the expert in the field of SaaS application support for our HR products. As a member of the Application Support Chapter, your responsibility is to provide a stable run and support for all SaaS applications within HR, except for Workday. Being ‘in control’ is essential. This role carries significant impact, as you shape it by resolving issues within your squad, chapter, or in cooperation with the supplier. You are studious and challenged by the task of developing expertise on various applications to exceed the expectations of your internal clients.

Currently, some applications are being replaced and new ones added to continuously adapt to changing HR processes and the IT landscape. Furthermore, the SaaS team has adopted a new way of working that is the standard within Rabobank. This approach, called Simplified @ Scale (S@S), focuses on the simplification and acceleration of digitalization within the bank. We do this by working in tribes, areas, chapters, and squads.

The Application Support Engineer is eager to learn and adapt to this new way of working while ensuring that application support continues as planned. In addition, the responsibilities of the Application Support Officer include:

• Incident and Problem Management
• IT In Control Activities – Maintaining our recurring Security & Risk assessments up to date, such as Security Assessment Questionnaires, Security Designs, Privacy Impact Assessments (DPIA), and more
• Collaboration with a diverse and demanding field of IT and HR business stakeholders to ensure high-end service and availability of HR systems
• Being a professional and reliable partner for system, business, and process owners
• Helping to further build the application engineering chapter

With Each Other

As an Application Support Officer, you will become part of the team SaaS, which is one of the teams within Global HR Systems (GHS).

GHS is responsible for implementing the standards for global HR Solutions’ ways of working and data management, collaborating with HR teams worldwide. These standards aim for a world-class, agile professional HR organization that delivers business value through standardization, automation, increased forecasting capabilities, and proactive service handling: high tech, high touch.

GHS is part of the HR domain. HR is at the forefront in providing SaaS applications to ensure we can optimally serve our internal clients. In addition to the diverse SaaS applications we support, the biggest cloud application is Workday, which we rolled out in 2019.

Application Support Engineer.

Duur: 07-01-2026 - 31-12-2026 met optie tot verlenging.

Taal: Good command of English and Dutch speaking is required.

Standplaats: Utrecht.

ZZP: Niet toegestaan (not allowed).

Aanbieden kan tot: 08-12-2025 16.00.

Application Support Engineer (Application Engineer)

With You

Quality orientation, result orientation, and pro-activity are clearly essential competences and characteristics for the role of Application Support Officer. In addition, it's important that you recognize yourself in the points below:

• Bachelor Degree with 4-7 years of experience
• Experience with application support on SaaS applications (experience in a similar role would be beneficial)
• Experience with Security & Risk assessments within the IT In Control process
• Affinity with HR technology and HR business processes
• Experience with Learning applications or HR Learning domain is a plus
• Experience with agile way of working
• Good command of English and Dutch speaking is required

The following Rabobank skills are required for this position:

• Creativity
• Proactive
• Collaboration
• Agility
• Customer centric thinking

Stay motivated, and remember that your unique experiences and skills can make a significant impact!

Sharing would be appricatied! Paylaşırsanız sevinirim! Do you want to work for our client in The Netherlands? Hollandada ICT alaninda calismak?

Let’s meet! Are you the person we’re looking for?

If you are, we are happy to receive your application including your motivation.

Growing a better world together: You'll already be aware that our client is a financial services provider for 7.1 million customers in 40 countries. But did you know that we aim to contribute to real change with our 'Growing a better world together' mission? We do so in countless ways, such as:

A third of all the food we purchase is thrown away. Together with Nature & Environment, we’re working to increase awareness among consumers of how to reduce food waste. As part of a project with Humanitas, we are helping people who are experiencing financial difficulties to get their household finances in order. Together with ‘Vluchtelingenwerk Nederland’ (the Dutch Council for Refugees), we are helping 1,500 refugees find a suitable job. Interested? Do you want to become the ideal version of yourself? We would love to help you fuel and invest in your career and ambitions in an environment where you keep learning every day. We give you the space to innovate and initiate. In this way, we offer you numerous opportunities to grow and help you exceed your expectations, to do the right thing exceptionally well, and to therefore grow as a professional.

Our client is a financial service provider for 7.1 million customers in 40 countries, you know already. Our Red Team works for all the locations of our client in all these countries. Do you also know that we are working together on a better world? We do this in 101 ways like for example our knowledge and experience of Ethical Hacking and Red Teaming sharing with other organizations and "hackers". That belongs to us at ' growing a better world together '

Working conditions: This job role offers a balanced split between operational (run) and project (build) work, with a distribution of 75% operational and 25% project-related tasks. To minimize the impact on business operations, some changes may be scheduled outside of regular business hours.

Do you want this too? Do you aspire to be the best version of yourself? We are delighted to support your development and invest in an environment where continuous learning is encouraged. We provide you with the freedom to innovate and take initiative. By offering numerous growth opportunities, we help you exceed your own expectations and excel in your work, enabling you to grow both personally and professionally.

Moreover, you can expect the following benefits based on a 36 or 40-hour working week:

• An Employee Benefit Budget equivalent to 10% of your monthly income, which you can use according to your preferences. This budget allows you to purchase additional holiday days or make additional contributions to your pension.
• Flexible working hours and the possibility of location-independent work, depending on the team's planning.
• 100% reimbursement of commuting costs if you travel using public transportation. If you commute by car or motorcycle, you can opt for a commuting allowance.
• A pension scheme with a contribution rate of only 5% from your side.

Let's get to know each other.

Are you the person we are looking for? The new colleague who wants to strengthen our client's team and make a difference for yourself, our customers, and society? We would love to receive your application for this vacancy.

Please note: Even if you don't meet all the criteria mentioned in the profile, but you believe you can fulfill the role effectively, we encourage you to apply. We invest in your growth and development.

Responses to applications are handled in accordance with our vacancy management process.

If you have any questions about the application process, ww will be happy to assist you via email (info@if-solutions.nl) office +31 10 210 87 90 or through the provided application link.

Screening is a standard part of the application process. We assess candidates based on the screening procedures followed by our client to ensure that new employees are reliable and suitable for their roles.

For this vacancy, an individual assessment and skills testing may be included as part of the application process.

We believe that everyone is unique, and it is precisely these differences that help us become an even better bank. That's why we are curious to know more about you.